Terms & Conditions

Introduction and Agreement to Terms

Welcome to Nikki’s Cleaning Services. These Terms and Conditions govern your use of our website and the cleaning services we provide. By accessing our website, creating an account, or scheduling a service with us, you acknowledge that you have read, understood, and agree to be bound by these terms. This document constitutes a legally binding agreement between you and Nikki’s Cleaning Services. If you do not agree with any part of these terms, you must not use our website or services. We encourage you to review this document carefully and in its entirety. It outlines our commitments to you and your responsibilities as a user and client. Our services are intended for use by individuals who are of legal age to form a binding contract. By using our services, you represent that you meet this requirement. These terms are designed to ensure a clear, fair, and professional relationship between us and our valued clients.

Modifications to the Terms

Nikki’s Cleaning Services reserves the right to modify, amend, or update these Terms and Conditions at any time and at our sole discretion. When we make changes, we will post the revised terms on our website and update the “Last Updated” date at the top of this page. Any such modifications will become effective immediately upon posting. We may also provide you with notice of significant changes, such as through an email or a prominent notice on our website, but it is your responsibility to review these terms periodically for any updates. Your continued use of our website or services after the posting of revised terms signifies your acceptance of and agreement to the changes. If you do not agree to the new terms, you should discontinue your use of our services. We recommend that you print a copy of these terms for your records.

Description of Services

Nikki’s Cleaning Services provides professional cleaning services for residential and commercial properties. Our offerings are detailed on our website and may include standard cleaning, deep cleaning, and other specialized services. We are committed to delivering high-quality, reliable cleaning performed by our trained and vetted professionals. We strive to meet the unique needs of each client and maintain a high standard of excellence in all that we do. The specific details of your cleaning service, such as the date, time, and scope of work, will be confirmed at the time of booking. Our goal is to provide a seamless and satisfactory experience, from the moment you book our service to the completion of the cleaning. We use our own professional-grade equipment and supplies unless a different arrangement has been explicitly agreed upon.

User Accounts and Responsibilities

To access certain features of our website and to book our services, you may be required to create a personal account. When you register for an account, you agree to provide accurate, current, and complete information as prompted by the registration form. You also agree to maintain and promptly update your account information to keep it accurate and complete. You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Nikki’s Cleaning Services will not be liable for any loss or damage arising from your failure to comply with this security obligation. You are responsible for ensuring the information you provide, including your address and contact details, is correct to ensure proper service delivery.

Client Obligations and Property Access

As a client, you agree to provide our cleaning professionals with safe and unobstructed access to the areas of your property that are to be cleaned. It is your responsibility to ensure that the work environment is free from hazards, including aggressive pets, and that utilities such as water and electricity are available for our team to use. If our team arrives and is unable to access the property or feels that the environment is unsafe, we reserve the right to cancel or reschedule the service. You are responsible for securing or removing any fragile, valuable, or personal items prior to the cleaning appointment. While our team exercises the utmost care, we are not responsible for damage to items that have not been properly secured. You also agree to inform us of any specific instructions, areas of concern, or items that require special care before the service begins.

Service Cancellations and Rescheduling

We understand that plans can change. Our policy regarding cancellations and rescheduling is designed to be fair to both our clients and our cleaning professionals, who reserve time specifically for your appointment. If you need to cancel or reschedule your cleaning service, we require that you provide us with sufficient advance notice. The specific timeframe for providing notice is detailed during the booking process. Failure to provide adequate notice may result in a cancellation fee to compensate our team for the lost appointment slot. We will communicate the full details of our cancellation policy when you book a service. Likewise, if we need to reschedule an appointment due to unforeseen circumstances, we will provide you with as much notice as possible and work with you to find a new, convenient time.

Satisfaction Guarantee and Service Issues

Your satisfaction is our highest priority. We stand by the quality of our work and offer a satisfaction guarantee. If you are not completely satisfied with any aspect of our cleaning service, you must contact us within a specified period following the completion of the service. We will discuss the issues with you and may arrange for a team to return and re-clean the specific areas of concern at no additional cost to you. This guarantee is contingent upon you notifying us of any issues within the designated timeframe. We are committed to resolving any problems promptly and ensuring that our service meets your expectations. Our goal is to build a long-term relationship based on trust and exceptional service quality.

Intellectual Property Rights

All content and materials available on the Nikki’s Cleaning Services website, including but not limited to text, graphics, logos, images, and software, are the property of Nikki’s Cleaning Services or its licensors and are protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the website and its content for your personal, non-commercial use in connection with booking our services. You may not copy, reproduce, modify, distribute, display, or transmit any portion of the website or its content without our prior written consent. All rights not expressly granted to you in these terms are reserved by Nikki’s Cleaning Services.

Prohibited Conduct

You agree not to use our website or services for any unlawful purpose or in any way that could harm, disable, overburden, or impair our servers or networks. You agree not to attempt to gain unauthorized access to any part of our website, other user accounts, or any of our computer systems or networks. You may not use our service to solicit our cleaning professionals for private hire outside of their engagement with Nikki’s Cleaning Services. Engaging in any activity that disrupts or interferes with the proper working of our services, including the introduction of any viruses or malicious code, is strictly prohibited. We reserve the right to terminate your access to our services and take appropriate legal action if you engage in any prohibited conduct.

Disclaimer of Warranties

Our website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, Nikki’s Cleaning Services makes no representations or warranties of any kind, express or implied, regarding the use or the results of this website or our services in terms of their correctness, accuracy, reliability, or otherwise. We expressly disclaim all warranties, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our services will meet your specific requirements, or that the service will be uninterrupted, timely, secure, or error-free. While we strive for excellence, we cannot guarantee that every cleaning will be perfect, but we are committed to addressing any issues through our satisfaction guarantee.

Limitation of Liability

To the fullest extent permitted by law, Nikki’s Cleaning Services, its affiliates, and their respective officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, our services. This limitation of liability applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if Nikki’s Cleaning Services has been advised of the possibility of such damage. In no event shall our total aggregate liability to you for all damages, losses, and causes of action exceed the amount you paid to us for the services from which the claim arose.

Indemnification

You agree to defend, indemnify, and hold harmless Nikki’s Cleaning Services, its officers, directors, employees, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney’s fees) arising from your use of and access to the service, your violation of any term of these Terms and Conditions, your violation of any third-party right, including without limitation any copyright, property, or privacy right, or any claim that your actions caused damage to a third party. This indemnification obligation will survive the termination of these terms and your use of the service.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which Nikki’s Cleaning Services operates, without regard to its conflict of law principles. You agree that any legal action or proceeding arising out of or related to these terms shall be brought exclusively in the courts of that jurisdiction. Before resorting to formal legal action, we encourage you to contact us directly to seek a resolution. We are committed to resolving disputes with our clients in a fair and efficient manner. Most customer concerns can be resolved quickly and to the customer’s satisfaction by contacting our customer service team.

Severability and Waiver

If any provision of these Terms and Conditions is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. The failure of Nikki’s Cleaning Services to exercise or enforce any right or provision of these terms shall not constitute a waiver of such right or provision. A waiver by us of any default shall not be considered a waiver of any subsequent default. No waiver shall be effective unless it is in writing and signed by an authorized representative of Nikki’s Cleaning Services.

Contact Information

If you have any questions or concerns about these Terms and Conditions or any other aspect of our service, please do not hesitate to contact us. You can find our contact information, including our email address and mailing address, on the “Contact Us” page of our website. We welcome your feedback and are dedicated to providing clear and transparent communication with all of our clients. We will make every effort to respond to your inquiries in a timely and helpful manner.